How to Fix iTunes When It’s Not Syncing with iPhone

There are many iPhone users that complain about the problem of iTunes not syncing with their iPhones. All of a sudden, their iPhone stops syncing with   iTunes, creating havoc in the lives of iOS users. We know how important iTunes is when you need it for almost everything, be it setting a new ringtone, accessing old photos, or listening to new songs. 

How to Fix it when iTunes won’t sync with iPhone?

How to Fix it when iTunes won't sync with iPhone

Given that you are already here, we would safely assume that your iPhone refuses to sync with iTunes. We understand how frustrating that can be. In this article, we have curated some tips and solutions that should be able to help you resolve the issue in no time. The methods told in this article are all free and do not include spending a single dime. 

So, with no further ado, let’s get started with the solutions already. 

Solution 1 – Check USB Ports and Sync Cables 

Check USB Ports and Sync Cables 

If iTunes not connecting to iPhone, check your USB port and sync cables to rule out the possibility of damage. Going through all these solutions will render useless if the real problem lies in one of these two. If you have a spare sync cable or another computer around, you will be easily able to check whether both are working all right. You can also switch to different USB ports just to make sure. 

Solution 2 – Sync iTunes to iPhone over Wi-Fi

Sync iTunes to iPhone over Wi-Fi

If there isn’t a computer or another sync cable around, you can use the wireless connection to sync iTunes to iPhone. 

Guide for Mac Users

  • Go to “iTunes”
  • Click on “Summary”
  • Turn on the “Sync with this iPhone over Wi-Fi” option

Guide for Windows PC Users

  • Go to “iTunes”
  • Click the phone-shaped device icon 
  • Scroll to the bottom and tick the “Sync with this iPhone over Wi-Fi” checkbox
  • Click on “Music” option in the side menu and tick the “Sync Music” checkbox
  • Repeat for “Movies, TV Shows, and Photos” 
  • Confirm by selecting “Apply” and then “Sync”

Solution 3 – Restart the Computer and iPhone

We all know how restarting helps with most problems. It is one of the easiest solutions to get by most technical issues in any gadget. Restarting both the devices will kill any bug that is causing the temporary glitch that prevents your phone from syncing with the iTunes. 

  • If you are using Windows PC, restart it by pressing CTRL + F4. 
  • If both your devices are iOS-based, then simply go to the “Settings” menu, then “General”, scroll down to “Shut Down” option and select it. 

Switch on the devices to see and reconnect your iPhone with iTunes to see if the syncing problem as resolved. 

Solution 4 – Check for iTunes Update 

Solution 4 – Check for iTunes Update 

If the problem persists, it may be because you are not using the latest version of iTunes. Apples released updates to fix bugs, and if you are using an older version, chances are these bugs are now creating the sync problem. The chances of this happening increase if you are using a new-gen iPhone or one with an updated iOS version. Simply updating iTunes can help in resolving this issue. 

  • Go to “iTunes” menu
  • Click on fourth options “Check for Updates”. The option is available under the “Help” section in Windows PC
  • Follow the instructions to install and update iTunes

If you updated the application and phone still isn’t syncing with it, try re-authorizing iTunes. The next solution will tell you how to do it. 

Solution 5 – Re-authorize iTunes

Solution 5 – Re-authorize iTunes

When you first use iTunes on your computer, you authorize the PC to access the application. However, sometimes due to security concerns, the iTunes and iPhone fail to sync together. If this is the reason causing the frustrating “iPhone not syncing with iTunes” problem, then re-authorizing the application should be able to resolve it. 

Re-authorizing iTunes in Mac Computer

  • Go to “iTunes”
  • Click on “Store” tab on the menu bar
  • Select “Authorize This Computer” from the drop-down menu
  • A final prompt will appear, confirm by clicking on “Authorize” 

Re-authorizing iTunes in Windows Computer

  • Go to “iTunes”
  • Click on “Accounts” tab on the menu bar or press CTRL + B
  • Go to “Authorize” option
  • Click on “Authorize This Computer”

Solution 6 – Disable the Apple Music Feature 

Disable the Apple Music Feature 

If you are using an iPhone 6S model, the problem can be a result of enabled Apple Music features. However, even if you are using other models, disabling the features just to check if it works for your iPhone as well does not harm. 

  • Go to “Settings” menu in your iPhone 
  • Untick “Apple Music”

Then do the same on iTunes as well.

  • Open “iTunes” 
  • Go to “iTunes General Preferences”
  • Uncheck “Show Apple Music”

Solution 7 – Fix iPhone will not sync with iTunes Issue by Updating the Drivers (Windows PC Only)

If you are trying to sync iTunes to the iPhone with the help of a Windows PC, then you should update its drivers. To do so, 

  • Go to the “Search Bar” in the Taskbar
  • Type “Device Manager” and open it
  • Right-click on the iOS device
  • Select “Update Driver” and then “Search Automatically for Updated Driver Software”
  • Follow the on-screen instructions until the driver is updated

By now, your problem of iTunes not syncing with iPhone. However, if it hasn’t, then your final resort will be to reset your iPhone. 

Solution 8 – Reset Your iPhone

Reset Your iPhone

Resetting the device will erase all the data, including media files and documents. Therefore, it is recommended to take an iCloud backup before you go about resetting the device. 

  • Go to the “Settings” menu
  • Tap on “General”
  • Navigate to the bottom and tap on “Reset”
  • Choose to “Erase All Content and Settings”
  • Confirm to “Erase iPhone”

Wait for the iPhone to reset and reboot. Try to connect it to iTunes again. You can also restore the backup from iClouds, or the previous backup from iTunes. 


In this article, we have covered all possible ways to fix the “iTunes not syncing” problem. From restarting to resetting and updating devices, we have provided solutions with a step-by-step guide to ensure you get it all right. After following the instructions in the article, you would certainly be able to fix the iTunes sync issue.

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