How to Get a refund for iTunes Or App Store Purchases

Have you ever faced an unpleasant experience with music, movies, TV shows, books, or any app that you purchased from iTunes or App Store? Maybe you are at the point where you might be facing unwanted issues in the applications. In such cases, you can request a refund for your purchases that don’t satisfy you with the services.

Get a refund for iTunes Or App Store Purchases

However, you must have legitimate reasons when you apply under the refund policy of Apple. The refund policy doesn’t support cases when users only want to get a refund after their short- term use of the particular application. You might be wondering; under what factors user is eligible to request a refund? The answer is straightforward.

It contains some of the issues such as: if you accidentally buy something, if you purchase a wrong thing, and if you buy something and don’t receive anything. These are some of the factors under which you can potentially request a refund to Apple.

We have received various complaints from the users regarding the issues in different applications, and everyone also has raised a concern about how to get a refund from Apple. Thus, we have come up with the article which would help you get a refund for iTunes or App store after the purchase. Read the complete guide below in which we have also mentioned some causes once you report a problem. We have classified this article into four different topics which are discussed below:

1. What happens when you file a problem.
2. How to get a refund using an iPhone or iPad.
3. Get a refund using apple.com on the web.
4. How to get a refund using iTunes on Mac or Windows PC.

What happens when you find a problem 

Whenever any user reports a problem with an app to Apple; he/she will be given six legitimate options that will determine the issue with the app. From the list of options, the user needs to choose according to the problem that he or she is facing with the app. The selection is necessary as Apple will further proceed as per your choices.

There are a few cases on which we would like to throw light. First of all, you can directly submit a refund request. Second, maybe you will be assisted by the developer’s website if your concern is the one that is commonly solved there. Third, it is possible that even after purchasing, you did not receive the app. In such cases, you will be redirected to the app so you can try redownloading it.

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The following is a list of problems with their remedies that you can potentially report to get a refund from Apple.

• I would like to request a refund

  

If you are the person who cannot utilize the app or not satisfied with the services that it provides, you can request a refund. All you need to do is fill the form in which you need to mention whatever problem you are facing with the app, then click submit. On the other side, Apple will assess your issue and decide whether you will get a refund or not based on the seriousness of the matter in which you should not have any personal intervention. 

• I did not authorize this purchase

  

Secondly, sometimes, users are charged without their permission or any purchase. In such cases, Apple will come into your assistance as soon as possible. You need to visit iTunes Store Supports where you will be provided with the contact method that actions immediately to resolve your issue. The following link will lead you to the iTunes Store Support.

• Didn’t receive or unable to find purchase within the app 

Are you facing problems with the app? You can contact your developers directly. The reason is that they have a better troubleshooting option, which would quickly eliminate the errors from the affected application. To appear at the developer’s support page, all you need to do is click on App Site button.

• App (or in-app) fails to install or won’t download 

If you’re having issues with this app, please contact the app’s developer directly, they may have more specific troubleshooting steps for their app. Click on the App Site button to open the developer’s support page. 

• The app doesn’t work or behave as expected 

If you’re having issues with this app, please contact the app’s developer directly, they may have more specific troubleshooting steps for their app. Click on the App Site button to open the developer’s support page. 

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How to Get a refund using iPhone or iPad 

Apple does not provide any external links into the iTunes store or App Store. Thus, when you find stuck with any issue related to the application, you better choose email option. With this choice, you can generate email receipt to raise your concern. Follow the steps mentioned below to get a refund using an iPhone or iPad.

1. Open Mail application on your device

2. Now. Look for “Your receipt from Apple” option in the Mail app

3. Next up, select the receipt for the purchased app on which you want to get a refund

4. Tap Report a Problem which will lead you to Apple’s problem reports page

5. Provide your Apple ID and Password when asked

6. Next, you need to select “Choose Problem” and tap on a problem that you are concerned with from the menu.

7. Tap on submit, and visit the iTunes Stores support or you can directly concern with the app developers.

That’s all, action from your part is done, now you have to wait until you hear from Apple side regarding your request to get a refund. You will be given the final call whether your refund is approved or not.

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How to get a refund using apple.com on the web 

If you don’t want to use iTunes to get a refund, you can directly apply for an app refund through a web browser. Follow the mentioned steps below to get a refund using apple.com on the web.

1. Click on the provided link which will redirect you to the Apple’s problem reports page. Click here for Download link

2. Here, you need to provide your Apple ID and Password to get logged in to your account.

3. Tap on the tab which includes music, movies, TV shows, apps, or books.

4. Next up, look for your purchase that you want a refund and choose Report a Problem against it.

5. Tap on Choose a Problem and pick your problem from the list

6. Submit the problem. Subsequently, visit iTunes Store support. Additionally, you can contact with the app developers too.

That’s all, action from your part is done, now you have to wait until you hear from Apple side regarding your request to get a refund. You will be given the final call whether your refund is approved or not.

How to Get a refund using iTunes on Mac or Windows PC 

Follow the mentioned steps below to get a refund using iTunes on Mac or Windows PC.

1. Open iTunes on your personal computer or Mac

2. Tap on Account; provided in the Menu bar

3. Next up, click on View Account

4. You need to provide your Apple ID and Password when asked

5. Select See All option which is provided under your Purchase History

6. Here, if you cannot locate the app that you want a refund with, you need to change your data settings from the drop-down menu provided under Purchase History

7. Tap on More right to the app for you want to get a refund

8. Click on Report a Problem. You will see this option under the app name.

9. Tap on Choose Problem and pick the problem that you want to get a refund from the menu

10. At last, follow the prompt and submit your problem.

11. Now, visit iTunes Store support or concern with the app developer to get the final answer for your refund. 

    

That’s all, action from your part is done, now you have to wait until you hear from Apple side regarding your request to get a refund. You will be given the final call whether your refund is approved or not.

Note: You can only request a refund or report a problem on your purchase within the last 90 days.

We hope this article will help you get a refund for iTunes or App store purchases. If you have any queries regarding iOS or Android, you can reach out to us.

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